Privacy Policy

Midland Oil Company Ltd is a lubricant distributor based in Leicester, UK. We are the data controller for the personal information we collect about you.

Company Details:
Midland Oil Company Ltd
Unit 9 Saffron Way
Leicester, LE2 6UP
United Kingdom

Contact:
Email: sales@midlandoilcompany.co.uk
Phone: 0116 283 6666

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, postal address
• Business Information: Industry sector, job title, company size, lubricant requirements
• Communication Records: Records of enquiries, quotes, orders, and customer service interactions
• Website Usage: IP address, browser information, pages visited, time spent on site
• Marketing Preferences: Communication preferences and consent records

We use your personal information for the following purposes:

• Processing and fulfilling your orders and enquiries
• Providing customer service and technical support
• Sending product information, quotes, and delivery updates
• Improving our products and services
• Complying with legal and regulatory requirements
• Marketing communications (with your consent)
• Maintaining accurate business records

We process your personal information based on:

• Contract Performance: To fulfill orders and provide services you've requested
• Legitimate Interests: To operate our business, improve services, and maintain customer relationships
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with accounting, tax, and safety regulations

We may share your information with:

• Suppliers: To process orders and arrange deliveries (Exol, Fuchs, Mobil, Gulf)
• Delivery Partners: To arrange product delivery to your premises
• Professional Advisers: Accountants, lawyers, and business consultants
• Regulatory Authorities: When required by law

We do not sell your personal information to third parties.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Security measures include:

• Secure data storage and transmission
• Access controls and user authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain accurate business records

Generally, we retain customer information for 7 years after the last transaction, in line with UK accounting and tax requirements.

Under UK data protection law, you have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us using the details provided in section 1.

Our website may use cookies and similar technologies to improve user experience and analyse website usage. This includes:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Preference cookies to remember your settings

You can control cookie settings through your browser preferences.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

For significant changes, we will provide appropriate notice through our website or by email.